Copy the identification details exactly.
Use the cabinet’s identification/data plate and the applicable manual to identify the full model and serial. This guide does not specify a universal plate location; cabinet layouts vary.
- 01
Record the full model, including door, refrigerant, and configuration suffixes. For example, TUC-27-HC and TUC-27-HC~SPEC3 remain separate entries in our library.
- 02
Record the cabinet serial as printed. Preserve punctuation and leading zeroes. Use a photo if characters are difficult to read.
- 03
Add the existing part number, door position, and photographs when available. A compressor or control label is additional component information; it should not replace the cabinet identity.
Ask for confirmation, including changes.
True’s expanded parts lookup requires a serial number and registration. Ask True or the supplier which part number applies to that cabinet, whether a supersession is involved, and whether the kit includes the needed components.
True parts support and lookup ↗
The form prepares a message. It has no connection to True’s serial-number database, does not send information, and does not mark a part compatible.
Keep a record of the answer.
Save the supplier’s confirmed part number, any conditions, and the date before ordering. Confirm price, availability, and return conditions directly with the merchant.
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